1. Scope and our role
This Privacy Policy applies to AIgentProp LLC (“AIgentProp,” “we,” “us,” or “our”) and our websites, applications, communications, and related services (the “Services”). It does not replace a property manager’s own privacy notice or legally required rental-application disclosures.
When a property owner or property-management company uses AIgentProp to communicate with a prospect, coordinate a showing, or organize applicant-provided information, that customer generally determines the housing purpose and acts as the business or controller. AIgentProp generally processes that information for the customer under its instructions. AIgentProp acts for its own purposes when operating our websites, administering customer, owner, and service-provider accounts, billing, security, support, and direct business communications.
2. Information we collect
Information you or a customer provide
- Contact and account data, such as name, email address, telephone number, company, role, and credentials.
- Property, listing, showing, leasing-policy, integration, support, and business records.
- Owner-submitted property, ownership or listing-authority, pricing, photos, documents, rental or sale-service selections, and portal activity.
- Prospect information, including contact details, communications, preferred property, availability, household size, move-in timing, self-reported income and credit range, accommodation requests, and other information submitted in a leasing workflow.
- Service-provider information, including profile and verification data, assigned tasks, notes, task photos, availability, location used for service-area or task functionality, and smart-access activity.
- Billing contact details, transaction records, and limited payment-method metadata. Payment card details are entered into and processed by Stripe rather than stored directly by AIgentProp.
Identity and property-access information
When a property manager requires identity verification for property access, Stripe Identity may collect an identification document, images or video of your face, information extracted from the document, and device and fraud-prevention signals. AIgentProp may receive verification status and, depending on configuration, limited images or extracted information. AIgentProp’s policy is not to receive or store Stripe-generated biometric identifiers. See our Identity Verification Notice.
Information collected automatically
- IP address, device and browser type, operating system, identifiers, timestamps, pages or features used, and diagnostic/security events.
- Cookies or local storage needed for authentication, preferences, security, and core functionality.
- Communications metadata, such as delivery status and opt-out records for email or SMS.
Information from other sources
We may receive information from a property owner or manager, property-management system, listing or scheduling platform, real-estate broker or MLS-related provider, service provider, payment or identity provider, communications provider, or security and fraud prevention service. A property manager that later orders a consumer report must provide the notices and authorizations required for that separate process.
3. How we use information
- Operate, maintain, secure, troubleshoot, and improve the Services.
- Provide owner-portal, property-intake, listing, publishing, syndication, and other owner-requested services.
- Respond to inquiries and provide customer support.
- Organize applicant-provided information and route it to the responsible property manager for review.
- Send requested service, showing, security, account, and transaction communications.
- Coordinate identity checks and time-limited property access for safety and fraud prevention.
- Assign and document service-provider tasks, including location-enabled and photo-enabled features.
- Process billing, maintain business records, enforce agreements, and meet legal obligations.
- Analyze performance using aggregated or deidentified information where reasonably possible.
We do not use race, color, religion or creed, national origin or ancestry, sex, sexual orientation, gender identity or expression, pregnancy, familial or marital status, disability, age, lawful source of income, military or veteran status, citizenship or immigration status, genetic information, or another status protected by applicable law to make a housing eligibility decision. Customers may not configure the Services to do so.
4. AI and automated workflows
AIgentProp uses automated systems to draft responses, answer property questions, organize self-reported information, coordinate next steps, and identify information for human follow-up. AIgentProp does not make a final decision to approve or deny a rental application. The responsible property manager must independently review housing decisions and comply with fair-housing, consumer-reporting, and state and local requirements.
We do not use applicant content to train a general-purpose foundation model for unrelated customers unless we first provide a separate, clear notice and obtain any consent required by law. Applicants may request correction of factually inaccurate information or meaningful human review by contacting the property manager identified in the listing or using the contact information below. See our Applicant Notice and Fair Housing Policy.
5. How we disclose information
We disclose information only as reasonably necessary for the purposes described above, including to:
- Customers and authorized users: the property owner or manager responsible for a listing, its authorized personnel, and an assigned service provider when needed for a showing or service task.
- Listing and transaction recipients: listing sites, MLS-related providers, brokers, agents, prospective renters or buyers, title or closing providers, and other recipients needed for an owner-selected service. Listing details, photos, price, and owner-authorized contact information may become public and may remain in third-party systems after a change or cancellation.
- Technology and operations providers: hosting, database, communications, email, AI, mapping, analytics, fraud prevention, customer support, identity, payment, property-management integration, and listing-syndication providers acting under contract.
- Legal and safety recipients: regulators, courts, law enforcement, insurers, advisers, or others when reasonably necessary to comply with law, protect people or property, investigate misuse, or establish and defend legal claims.
- Business transaction recipients: parties and advisers involved in a financing, merger, acquisition, reorganization, or sale, subject to appropriate confidentiality protections.
- At your direction: another recipient you direct us to contact or authorize.
AIgentProp does not currently sell personal information for money or share it for cross-context behavioral advertising. We do not sell or license identity-verification data, precise location, or applicant screening information. If these practices change, we will update this policy and provide any required opt-out or consent mechanism before the new practice begins.
6. Retention
We retain each category only for the period reasonably necessary for the disclosed purpose, including the customer relationship, showing or service task, security and fraud prevention, legal claims, audit, tax, and recordkeeping requirements. We consider the sensitivity, volume, legal requirements, and risk of harm when setting a period. At the end of the applicable period, we delete or deidentify the information unless law or a valid legal hold requires continued retention. A customer may set or request a shorter period for data we process on its behalf. Stripe applies its own retention practices to data it controls.
7. Security
We use administrative, technical, and physical safeguards designed to protect information in proportion to its sensitivity. No transmission or storage system is completely secure, and we cannot guarantee absolute security. Users must protect credentials and promptly report suspected unauthorized access.
8. Your privacy rights
Depending on your state and our role, you may have the right to:
- confirm whether we process your information and access or obtain a portable copy;
- correct inaccurate information or delete information, subject to legal exceptions;
- obtain information about categories or specific third parties that received information where required;
- opt out of sale, targeted advertising, or qualifying profiling, and use an authorized agent;
- limit certain uses or withdraw consent for sensitive information;
- appeal a denied request; and
- exercise these rights without unlawful discrimination or retaliation.
Submit a request to robinx@aigentprop.com with “Privacy Request” in the subject line. Tell us your state, your relationship to AIgentProp, the property or customer involved if applicable, and the right you wish to exercise. We will verify the request in a manner proportionate to its sensitivity. If we process the information solely for a property manager, we may forward the request or direct you to that manager. To appeal, reply with “Privacy Appeal” and explain why you believe the response should be reconsidered.
Where applicable, we treat a recognized browser-based universal opt-out signal, including Global Privacy Control, as a request to opt out of sale or targeted advertising. Because we do not currently engage in those practices, no separate advertising profile is created by AIgentProp from that signal.
9. State-specific information
California residents may request the categories, sources, purposes, and recipients of personal information, access, correction, deletion, and information about sale or sharing; may use an authorized agent; and may limit certain uses of sensitive personal information where applicable. AIgentProp does not currently sell or share personal information as those terms are defined by California law.
Residents of states with comprehensive or broad consumer-privacy laws—including Colorado, Connecticut, Delaware, Florida, Iowa, Indiana, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, and states with later-effective laws such as Alabama, Louisiana, Oklahoma, and Vermont—may use the request and appeal process in Section 8. We apply the rights described there even when a particular statutory threshold, effective date, or exemption needs to be evaluated.
10. Children
The Services are intended for adults and business users. We do not knowingly collect personal information directly from a child under 13. A housing applicant may provide information about household members when reasonably necessary for lawful occupancy review; that information must not be used to discriminate based on familial status.
11. Changes and contact
We will post a new version and effective date when this policy changes. We will provide additional notice or obtain consent before a material new use when required. Prior versions will be retained for our records.