1. Our nationwide standard
AIgentProp prohibits use of the Services to discriminate, steer, discourage, rank, advertise differently, impose different terms, or retaliate because of an actual or perceived protected characteristic. Our product policy applies the following protections nationwide even when a particular state uses a shorter statutory list:
- race, color, ancestry, or national origin;
- religion or creed;
- sex, sexual orientation, gender identity, or gender expression;
- pregnancy, familial, parental, or marital status;
- physical or mental disability and association with a person with a disability;
- age;
- lawful source of income, public assistance, or housing voucher;
- military, veteran, or service-member status;
- citizenship, immigration status, primary language, or genetic information where protected; and
- any other status protected by applicable federal, state, county, or municipal law.
2. Applicant information and automated tools
- AIgentProp may collect applicant-provided information and compare it with property information to organize a workflow; it does not make the final rental decision.
- A property manager must meaningfully review information before an adverse housing action and must offer a reasonable way to correct material factual errors.
- Protected traits, sensitive inferences, names, photographs, accents, ZIP codes, language, or other proxies may not be used to disadvantage an applicant.
- Criteria must be relevant, documented, applied consistently, and reviewed for unjustified disparate impact.
- Applicants may request human review or reconsideration and may not be retaliated against for exercising a housing or privacy right.
3. Income and housing assistance
Customers must count lawful, verifiable sources of income consistently where required, including wages, benefits, child or spousal support, and rental assistance. A housing voucher or other lawful source of income may not be used as an automatic negative factor. Income calculations should be based on the applicant-paid portion when state or local law requires that method.
4. Disability, accommodations, and assistance animals
Applicants may request a reasonable accommodation or modification through the property manager without having to disclose unnecessary medical details. Pet rules, breed restrictions, deposits, or pet fees must not be applied to a qualifying assistance animal. Occupancy standards and safety rules must be lawful, fact-specific, and applied without using household composition as a proxy for familial status or disability.
5. Criminal and eviction history
Criminal, arrest, and eviction history must not be requested or used before the point permitted by the law governing the property. Blanket exclusions are prohibited through AIgentProp. Where review is lawful, the housing provider must ignore records that cannot legally be considered, use any required conditional-offer sequence, provide required notices and records, permit correction and mitigating information, and conduct an individualized assessment before an adverse action.
6. Consumer reports
AIgentProp’s pre-application self-evaluation is not represented as a credit or criminal background report. If a property manager later obtains a consumer report, that manager and the report provider are responsible for permissible purpose, required authorization or disclosure, accuracy and dispute rights, state “mini-FCRA” requirements, and an adverse-action notice when the report influences an unfavorable decision.
7. Advertising and availability
Listings, messages, images, targeting, and recommendations must not express a preference or limitation based on a protected characteristic. Customers must use truthful availability and price information and comply with any first-in-time, application-order, fee, criteria-disclosure, or portable-screening-report rule that applies to the property’s state and city.
8. Help, review, and complaints
For a property decision, correction, accommodation, or language-access request, first contact the property manager identified in the listing. You may also email robinx@aigentprop.comwith “Fair Housing Review” in the subject line. You may file a complaint with the U.S. Department of Housing and Urban Development or the applicable state or local civil-rights agency. See the Applicant Notice for additional workflow information.